FAQs
THE BASICS
Q: How do I book a class?
A: The easiest way to book a class is by using our app! Download The Dance Floor app in the Apple or Google Play store, create an account, and reserve a class. Don’t miss our Intro Offers, and be sure to check out our cancellation policy. Some of our classes do fill up, so we recommend signing up in advance and utilizing the app to cancel with ease before the cancellation window closes.
Q: What should I wear/bring?
A: Comfortable, breathable clothes, a water bottle, and good energy! As mentioned in our Studio Policies, we do not allow street shoes or heels on our dance floor. We suggest dancing barefoot, with grippy socks, or with a dedicated pair of non-marking indoor only shoes. Grippy socks are available for purchase.
Q: It’s my first time! What time should I arrive and where should I park?
A: We recommend arriving 10-15 minutes before your first class. When you arrive, please check in with a Studio Host for your brief tour of the space. Plenty of free street parking is available. Always read posted signage for information about time limits and street sweeping! There is also a bicycle rack right outside our front door.
Q: What amenities do you have at the studio? Do you have a shower?
A: We have a filtered-water station, gender-neutral restroom with a changing table, cubbies for your belongings, and a separate changing area. For the classes that incorporate props, we provide mats, weights, and blocks at no extra cost to you. We also provide ear plugs for our louder classes. We do not have a shower or lockers available on site, and we no longer provide single-use cups for water. Water bottles are available for purchase.
Q: What if I’m running late?
A: We recommend arriving at the studio 10 minutes before class begins in order to get settled, fill your water, and meet someone new! If you are running late, please wait for a song transition before entering the studio floor, and work with your Studio Host to do it safely. If you need to cancel and are wondering how that works, you can read more about our cancellation policy and thoughts on tardiness here.
Q: Do you rent out the studio?
A: We do not offer weekly recurring rentals, but we do offer private rentals for parties! Send your inquiry to hello@ourdancefloor.com.
MEMBERSHIP
Q: I will be away for 2+ weeks and am interested in freezing my membership. Is that possible?
A: Yes! We offer an option to freeze your membership in one-month increments for a small fee. This will allow you to maintain your current membership rate upon return and get back on the dance floor as soon as you’re ready. To freeze your membership, please email hello@ourdancefloor.com with deets. Please allow 2-3 business days for a response and confirmation.
Q: Can I freeze my membership on a different date from my autopay date?
A: Unfortunately, no. Your freeze must begin on your autopay date.
Q: My schedule has changed, and I’d like to cancel my membership and instead purchase a package of classes. Is this possible?
A: Yes, you can do this by logging into your account and navigate to My Info. From there, scroll down to Autopays and select Cancel.
CLASS PACKAGES
Q: When does my Class Package activate?
A: Your package activates on your date of purchase. It used to activate on the date of your first visit, but we found that too many people were then not understanding why they couldn’t book a class sooner than the date of the class they signed up for first.
Q: When does my Class Package expire?
A: It depends on your package! You can see details on our Pricing page.
Q: Can I share my Class Package with my child?
A: Yes! Class packages can be shared in a household, whereas memberships are one per person.