STUDIO POLICIES
THIS IS REAL LIFE :)
And life includes complex situations - we understand! If you have a question about any of our studio policies, we encourage you to be proactive. Email or call us in advance so you can be directed to the correct individual on our Management Team. Exceptions to our policies require review by our Management Team, so we cannot guarantee that same-day requests will be granted.
Membership FAQs
Q: I will be away for 2+ weeks and am interested in freezing my membership. Is that possible?
A: Yes! We offer an option to freeze your monthly membership for a small amount in place of your monthly membership rate. This will allow you to maintain your current membership rate upon return and get back on the dance floor as soon as you’re ready. To freeze your membership, please email hello@ourdancefloor.com with the start date of your freeze and deets about duration. Please allow 2-3 business days for a response and confirmation.
Q: Can I freeze my membership on a different date from my autopay date?
A: Unfortunately, no. Your freeze must begin on your autopay date.
Q: My schedule has changed, and I’d like to cancel my membership and instead purchase a package of classes. Is this possible?
A: Yes, you can do this by logging into your account and navigate to My Info. From there, scroll down to Autopays and select Cancel.